Loss Prevention Comprehensive
COURSE LENGTH: Approx. 4 Hours

The world of loss prevention is an exciting and rewarding place to start a career. This course will provide the general loss prevention terms and concepts necessary to prepare a new loss prevention agent for the challenges of protecting company assets. Industry best practices are illustrated by video example and presented in an engaging and well-designed manner that ensures participation and comprehension of the material.
COURSE TOPICS INCLUDE:
  • Introduction to External Theft
  • Types of Shoplifters
  • Credit Card Fraud
  • Customer Refund Fraud
  • The Five Steps
  • Making the Approach
  • Special Circumstances
  • When You Do Not Have All Five Steps
  • Using Customer Service
  • Introduction to Internal Theft
  • Passing-Off Merchandise
  • Refund Fraud
  • Credit Fraud
  • Developing Observation Skills
  • Identifying Behavior
  • Indicators of Theft
  • General Safety Awareness
  • Code of Conduct
  • Ethics
  • Legal and Court Terminology
Watch the trailer for this course.
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