INTERPRETATION OF BEHAVIOR: Developed by Wicklander-Zulawski & Associates, this course focuses on the analysis and interpretation of the various behaviors we all encounter during conversation or interaction with other people. In particular, the program focuses on those behaviors that may indicate deception. This course is ideal for all levels of management to enhance inter-personal communication skills and develop the ability to recognize and further explore areas of deception when interacting with an employee, a co-worker or a customer.
Length: 2 Hours
INTERVIEW & INTERROGATION TECHNIQUES REVIEW: This program has been specifically designed by Wicklander-Zulawski & Associates as a follow-up tool to their Interview and Interrogation Techniques seminar. This program will model the accusatory interview process, breaking it down into its fundamental components and skills sets.
Length: 45 Min
PRE-EMPLOYMENT INTERVIEWING: This course, offered by Wicklander-Zulawski & Associates, is designed to enhance and develop your skills in the area of pre-employment interviewing. When evaluating applicants for a position, sometimes it can be difficult to tell if you are hiring the right person. The pre-employment interview is most often the deciding factor that will determine eligibility for employment and qualification for the position. This program will help you to recognize the needs of the position and guide you in tailoring your interview skills to find the right person for the job and for the company.
Length: 1.5 Hours
TELEPHONE INTERVIEWING: This course, offered by Wicklander-Zulawski & Associates, is designed to enhance and develop your skills in the area of Telephone interviewing. Discussion will focus on the evaluation of circumstances to determine when a telephone interview makes sense and the behavioral tools you will need to conduct one. This program will help you to recognize the structure of an effective telephone interview and coach you on ways to adapt your interview skills to a new environment.
Length: 1.5 Hours
LOSS PREVENTION INVESTIGATIONS: This course is designed to educate loss prevention personnel on critical loss prevention functions and initiatives. The course will also train and demonstrate various techniques for optimum job performance.
Length: 1 Hour
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